Return & Refund Policy
Return & Refund Policy
At Milara New York, we aim to provide customers with a clear and transparent shopping experience. This policy explains the conditions for returning items and requesting refunds. By placing an order through our website, you confirm that you have read and accepted the terms outlined below.
1. Return Window
Customers may request a return for eligible products within 30 days after the order has been delivered, provided that all conditions listed in this policy are met.
2. Requirements for Returning Items
To qualify for a return, the product must meet the following conditions:
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The item must be unused, unworn, and undamaged
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It must be returned in its original condition
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All original labels, tags, and packaging must be included
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The return request must be submitted within the return period
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The return must be approved by our customer support team before shipping
Trying on items for size and fit, similar to a retail store fitting, is acceptable. However, if returned products show signs of wear, washing, or damage, a reduction in value may be applied.
3. Non-Returnable Items
Certain items cannot be returned. These include:
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Products with broken hygiene seals
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Custom-made or personalized items
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Items that have been damaged due to improper handling or misuse
For hygiene reasons, underwear, shapewear, and bras cannot be returned if the hygiene seal has been removed.
4. Return Shipping and Restocking Fee
All approved returns must be shipped to our central logistics facility.
Customers are responsible for:
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The full cost of return shipping
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Choosing a shipping service capable of handling customs clearance
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Paying any customs duties, taxes, or additional fees
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Ensuring accurate customs documentation
Milara New York cannot be held responsible for return parcels that are delayed, rejected, or lost due to customs issues or incorrect shipping procedures.
Restocking Fee
A 15% restocking fee will be applied to all approved returns.
This fee covers inspection, handling, and restocking of returned items.
The same restocking fee also applies to:
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Unopened packages
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Orders refused upon delivery
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Parcels that remain unclaimed and are automatically returned
Exception:
The restocking fee may be waived if the product arrived defective or damaged, subject to review.
5. Return Address
Return shipments must be sent only to the address provided by our customer support team after approval.
Returns sent to any other address cannot be processed or accepted.
6. How to Request a Return
To initiate a return request, please contact our support team via email:
Include:
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The item(s) you wish to return
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The reason for the return
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Photos of the product (required if damaged or incorrect)
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Your full name and shipping address
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Your order number
Our support team will respond within 12–24 business hours (Monday–Sunday).
7. Order Cancellations
Orders may be cancelled within 30 minutes after purchase.
Once the order has entered processing, cancellation is no longer possible.
After delivery, customers may request a return according to this policy.
8. Refund Process
After the returned item has been received and inspected:
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You will be notified of the outcome
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If approved, the refund will be issued to the original payment method
Refunds are processed within up to 10 business days, depending on your payment provider.
Please note:
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The 15% restocking fee will be deducted when applicable
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Original shipping costs are non-refundable
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Optional insured shipping is non-refundable
9. Discounts and Partial Returns
If your order included a promotion (e.g. bundle offers), refunds may be adjusted.
Discounts are recalculated based on the items that remain after the return.
If the order no longer qualifies for the promotion, the discount will be removed and the refund recalculated.
10. Store Credit
In certain situations, we may offer store credit instead of a refund.
Store credit:
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Is non-refundable
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Can only be issued once per order
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Can be used for future purchases
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Cannot be exchanged for cash
11. Failed Delivery or Incorrect Address
If a package is returned due to an incorrect or incomplete address:
We may:
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Reship the order after correction, or
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Provide store credit depending on the situation
Returned items not in original condition may be subject to value reduction.
12. Policy Changes
Milara New York reserves the right to update or modify this policy at any time.
Changes become effective immediately after being published on the website.
13. Contact Information
For questions regarding this policy:
14. Company Information
Shop Name: Milara New York
Company Name: Noach Allround Service
Business Address:
Holtlant 17
2353GD Leiderdorp
Netherlands
Phone: +31 6 40138509
Email: info@milaranewyork.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM